Privacy policy

Orléans Val de Loire Tourisme complies with the new legislation on data protection (RGPD).
When you use our website and associated services, we collect and process certain data. This privacy policy explains what information Orléans Val de Loire Tourisme collects about you, how we collect it, for what purpose and the rights you have regarding your personal data.
What information is collected and why?
Orléans Val de Loire Tourisme is the entity responsible for processing your personal data.
The list of personal data and the reasons why we collect this information are explained below.


Browsing on may cause cookies to be installed on the user’s computer. A cookie is a small file, which does not allow the user to be identified, but which records information relating to the navigation of a computer on a site.

Website cookies

The data obtained in this way is intended to facilitate subsequent navigation on the site, and is also intended to allow anonymous measurements of frequentation (via tools such as Tourinsoft or Google Analytics).
Duration of consent to the deposit of cookies: 13 months.

Third-party cookies

Some pages of the website contain buttons or modules from third-party social networks (Facebook, Twitter and Pinterest) that allow the user to use the functionalities of these networks and, in particular, to share website content with other people.
When the user visits a web page on which one of these buttons or modules is present, the user’s browser may send information to the social network, which may then associate this viewing with the user’s profile.
Social network cookies, which we do not control, may then be deposited in the user’s browser by these networks. We invite the user to consult the confidentiality policies of each of the social network sites in order to be aware of the purposes for which the social networks may collect information thanks to these buttons and modules.
Refusing to install a cookie may make it impossible to access certain services on this site.
However, the user can configure his browser to prevent the recording and use of his personal data.

More information on the CNIL website.


Data collected via the website: First name*, Name*, Email*, Phone, Postcode*.
Fields with an asterisk (*) are mandatory.
This data is used to share with you information about the assets of the destination promoted by Orléans Val de Loire Tourisme, promotional offers, the launch of competitions, tourism news and events not to be missed.
Retention period: 3 years or until the person concerned unsubscribes (via the unsubscribe link integrated into the newsletters).


General contact form

Data collected: First name*, Name*, Email*, Phone, Postcode*, Message*, IP address + possibility to tick a box to subscribe to the newsletter.
Fields with an asterisk (*) are mandatory.
The data collected, via the contact with our services from the website, allows us to answer your needs. This data is not used outside of its necessity to provide you with a response, unless you agree to subscribe to the newsletter (see paragraph above).
Retention period: 3 years.

Accommodation booking engine

Data collected: Title, Name*, First name*, Address*, Address 2, Postcode*, City*, Country, Telephone*, Email*, Email confirmation*, IP address + possibility of ticking a box to subscribe to the newsletter.
Fields with an asterisk (*) are mandatory.
These data are collected in the context of a reservation. Some of them are transmitted to the professional in order to carry out the requested service. They are not used outside of their necessity to provide you with a response, unless you agree to subscribe to the newsletter (see paragraph above).
Conservation period: 3 years.

Sales engine for guided tours

CityPass, ticketing, packages
Data collected: Email*, Repeat Email, Password, Repeat password, box to be ticked or not “I am a professional”, Title, Surname*, First name*, Address*, Postcode*, Town*, Country*, Telephone, Mobile phone*, IP address + the possibility of confirming the general terms of sale and receiving information from Orléans Val de Loire Tourisme by means of ticking boxes.
Fields marked with an asterisk (*) are mandatory.
This data is collected as part of a booking.
It is not used for any purpose other than to provide you with a response, unless you agree to subscribe to the newsletter (see paragraph above).
Retention period: 3 years.


Your bank details are encrypted and not accessible. We do not store this information. They are managed by our partner E-transactions (Crédit Agricole) for online payment.
When certain information is mandatory to access specific features of the site, this mandatory nature is indicated at the time of data entry. If you refuse to provide mandatory information, you may not have access to certain services, features or sections of the site.


Orléans Val de Loire Tourisme undertakes to take the necessary and reasonable measures to protect your data. The website implements the organisational, software, legal, technical and physical means to ensure the confidentiality and security of your personal data.


Subcontractors are also required to comply with all RGPD obligations, in particular to guarantee optimal data protection.


Orléans Val de Loire Tourisme does not intend to make any financial profit from the data collected. Access to your personal data is strictly limited to the intended uses of Orléans Val de Loire Tourisme. However, the data collected may be communicated to subcontractors who are contractually responsible for carrying out the tasks necessary for the proper operation of the website and its services and for the proper management of the relationship with you. It is specified that, within the framework of the execution of their services, the subcontractors have only limited access to your data and have a contractual obligation to use them in compliance with the provisions of the applicable legislation on the protection of personal data.
Your information may be accessed, if necessary, to comply with our legal obligations; for example, to comply with a court order or other legal process issued by the relevant authorities.
In accordance with the legal and regulatory provisions, you have the right to access, oppose, rectify, limit and delete data concerning you.
Any request relating to the exercise of your rights must be made to the Orléans Val de Loire Tourisme address (details below).
To find out about your rights, visit the CNIL website.


To obtain information on the processing of personal data or to exercise your rights regarding your data, contact Orléans Val de Loire Tourisme:

All requests must include as much information as possible so that they can be processed as quickly as possible, with a maximum deadline of 1 month.

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